E-mail*

Company or Customer no.*


General Satisfaction

How long have you been using Derprosa products for?*

How often do you buy?*

What is your level of general satisfaction with Derprosa?*

In comparison with other alternatives, the products offered by Derprosa are…*

Have you recommended or would you recommend working with Derprosa to other people?*
YesNo

How important are the following aspects for you when buying? How satisfied are you with our products as regards these aspects?

Degree of importance when buying: Satisfaction with our product:
Product quality
Price-quality ratio
Speed of delivery
Suitable for your needs


Assessment of the company and its products

Derprosa products are worth the money paid for them*

Derprosa offers competitive products*

The call centre knows the products well*

The call centre attends to customers’ needs well*

When a problem is reported to them, they make an effort to resolve it quickly*


Miscellaneous

Based on your own experience with Derprosa, would you seek another company to buy similar products or services?*

Have you ever had problems on reception of Derprosa products?*
NoYes

Is there anything you would like to say to Derprosa that we have not asked about in this questionnaire? If so, please tell us about it:

*Mandatory fields

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